Managed Services

NTT Data CTO To Enterprises: Calculate Before You Automate

Automation can help companies more quickly move customers from question to resolution. But solution provider NTT Data warns businesses to first develop a good plan and don’t give up quality for the sake of speed. Automating basic customer service functions can be tricky and solution providers need to make sure […]

Managed Services

Dell EMC Doubles Down On Storage Services, Unifying Portfolio

IT industry behemoths Dell and EMC came together officially over a year ago, but the integration of the combined company’s services organization is ongoing. The company’s leaders say partners will soon begin experiencing a more unified and efficient operation, especially in storage. To that end, in January Dell EMC’s ProDeploy […]

Managed Services

Dell EMC Doubles Down On Storage Services, Unifying Portfolio

IT industry behemoths Dell and EMC came together officially over a year ago, but the integration of the combined company’s services organization is ongoing. The company’s leaders say partners will soon begin experiencing a more unified and efficient operation, especially in storage. To that end, in January Dell EMC’s ProDeploy […]